This policy explains how refunds work, how long they take, and what is refundable. It works alongside our Cancellation Policy.
At Arrival Holidays, we aim to make refunds fair and straightforward. This Refund Policy should be read together with our Cancellation & Refund Policy, which sets out the exact charges that apply when you cancel.
You may be eligible for a full or partial refund when: you cancel within the timeframes set out in our Cancellation Policy, we are unable to provide a confirmed service, or a significant change to your itinerary is made by us and you choose not to accept the alternative offered.
The refund amount depends on how far before departure you cancel and any non-refundable costs already committed to suppliers.
All refund requests must be made in writing to our team, quoting your booking reference. Once approved, refunds are made to the original payment method used for the booking.
For online payments, the refund is returned to the same card or account. For cash or bank-transfer bookings, we will arrange a bank transfer to an account in the lead traveller’s name.
Once a refund is approved, we process it from our side within 5–7 working days. Depending on your bank or card provider, it may then take a further 5–10 working days for the amount to appear in your account.
We will keep you updated and share a reference for the refund once it has been initiated.
Certain costs are non-refundable once booked, including: confirmed flight tickets, visa fees, travel insurance, special-event or peak-season bookings, and any third-party services with a strict no-refund rule.
Where a supplier’s own terms apply, those terms take precedence and will be explained on your booking confirmation.
Payments made online through our payment gateway (Razorpay) are refunded back through the same gateway to your original payment method. We do not charge an additional fee for processing a refund, though your bank’s own charges (if any) are outside our control.
To request a refund or ask about the status of one, contact Arrival Holidays at info@arrivalholidays.com or call/WhatsApp +91 86060 03368.