Your privacy matters to us. This policy explains what information we collect, why we collect it, and how we keep it safe.
Arrival Holidays ("we", "us", "our") operates arrivalholidays.com and provides tour packages, holiday bookings, and taxi services in Kerala and beyond. This Privacy Policy explains how we handle the personal information you share with us.
By using our website or booking our services, you agree to the practices described in this policy. If you do not agree, please do not use our services.
When you book a trip, request a quote, or contact us, we may collect: your name, phone number, email address, travel dates, number of travellers, destination preferences, and any special requirements you share with us.
We also automatically collect basic technical information such as your device type, browser, and pages visited, to help us improve the website.
We use your information to: confirm and manage your bookings, arrange your tours and transport, send booking updates and reminders, respond to your enquiries, process payments, and — only if you agree — send you offers and travel ideas.
We will never sell your personal information to third parties.
Online payments are processed securely through our payment gateway (Razorpay). Your full card or bank details are entered directly on the gateway’s secure systems — we never see or store your complete card number.
We only keep a record of the payment amount, date, and a transaction reference for your booking.
Our website uses cookies and Google Analytics to understand how visitors use the site so we can improve it. These tools collect anonymous usage data such as which pages are popular.
You can disable cookies in your browser settings, though some features of the site may not work as well.
We take reasonable technical and organisational measures to protect your information, including secure connections (HTTPS), access-controlled admin systems, and authenticated databases.
While no online system can be guaranteed 100% secure, we work continuously to safeguard your data.
We keep your booking information for as long as needed to provide our services and to meet legal, accounting, and tax requirements. When it is no longer needed, we securely delete or anonymise it.
You may ask us to see, correct, or delete the personal information we hold about you, or to stop sending you marketing messages. Simply email us at info@arrivalholidays.com and we will respond promptly.
If you have any questions about this Privacy Policy or your data, contact Arrival Holidays at info@arrivalholidays.com or call/WhatsApp +91 86060 03368.