We understand plans change. Our policy is designed to be fair, transparent, and hassle-free — so you can book with confidence.
This Cancellation & Refund Policy applies to all tour packages, holiday bookings, and travel services booked through Arrival Holidays — whether online at arrivalholidays.com, over the phone, or in person at our office.
All cancellations must be communicated in writing via email to info@arrivalholidays.com or via WhatsApp to our official number. Verbal cancellations are not accepted. The date of written communication will be treated as the cancellation date.
Booking Confirmation RequiredA cancellation is only valid if you have a confirmed booking reference number. Please include your booking ID in all cancellation requests.
If you wish to cancel your booking, you must notify us in writing as early as possible. Cancellation charges are calculated based on the number of days before the tour departure date on which we receive your written cancellation request.
The cancellation charges stated below apply per person and are a percentage of the total tour cost paid.
Peak Season NoteDuring peak season (October–January, April–May), cancellation charges may be higher than the standard slabs below. Your booking confirmation will specify any peak-season terms applicable to your package.
The following cancellation charges apply to standard tour packages. Specific packages may have different terms — please refer to your booking confirmation.
| Days Before Departure | Cancellation Charge | Refund Amount |
|---|---|---|
| 30+ days | 10% of total package cost | 90% Refund |
| 22–29 days | 25% of total package cost | 75% Refund |
| 15–21 days | 40% of total package cost | 60% Refund |
| 8–14 days | 60% of total package cost | 40% Refund |
| 4–7 days | 80% of total package cost | 20% Refund |
| 0–3 days / No Show | 100% of total package cost | No Refund |
Registration / Booking FeeThe initial registration or booking fee of ₹2,000–₹5,000 (as applicable) is non-refundable under all circumstances, as it covers administrative costs incurred at the time of booking.
We reserve the right to cancel any tour or package under the following circumstances:
Insufficient Participants: If the minimum number of participants required to operate a group tour is not met, we may cancel the tour at least 15 days before departure. You will receive a full refund or the option to join an alternative departure date.
Force Majeure: In the event of natural disasters, political unrest, government restrictions, pandemics, or other circumstances beyond our control (see Force Majeure section below).
Safety Concerns: If we determine that operating the tour poses a risk to the safety or well-being of participants.
Our Cancellation RefundIf Arrival Holidays cancels a tour (other than due to force majeure), you will receive a full refund of all amounts paid, processed within 7–10 business days. We will also offer a complimentary upgrade or discount on your next booking as a gesture of goodwill.
A "no-show" occurs when a customer fails to appear at the departure point or fails to check in for a tour without prior written cancellation.
In case of a no-show, no refund will be issued for any portion of the package, including unused hotel nights, transfers, or activities. This applies regardless of the reason for non-appearance.
Partial UtilisationIf you join a tour late or leave before it concludes — for any reason — no refund will be made for unused days, meals, activities, or services. We strongly recommend purchasing travel insurance that covers trip interruption.
The following components are strictly non-refundable under any circumstances, even if the overall package qualifies for a partial refund:
For flight-inclusive packages, cancellation of flights is subject to the respective airline's cancellation policy. Any airline-imposed cancellation fees will be deducted from the refund amount before processing.
Once your cancellation request is accepted, refunds are processed as follows:
Email us at info@arrivalholidays.com with your booking ID, name, and reason for cancellation. We will acknowledge within 24 hours.
Our team will calculate the applicable refund based on the cancellation date and send you a written confirmation within 2 business days.
Approved refunds are initiated within 5 business days of confirmation. Refunds are processed to the original payment method only.
Depending on your bank or payment provider, the refund will reflect in your account within 5–10 business days after initiation.
Payment MethodRefunds are credited only to the original payment source — credit card, debit card, UPI, or bank account used at the time of booking. Cash refunds are not issued.
If you wish to change your travel dates or modify your package rather than cancel, please contact us as early as possible. Amendment requests are subject to the following:
More than 30 days before departure: Date changes are permitted free of charge (subject to availability). A revision fee of ₹500 per person may apply for significant itinerary changes.
15–30 days before departure: Date changes are permitted with an amendment fee of ₹1,000–₹2,000 per person, plus any price difference for the new dates.
Less than 15 days before departure: Amendments are treated as cancellations and re-bookings. Standard cancellation charges apply.
Name ChangesName changes on airline tickets are generally not permitted after issuance. Any name change requested after ticket issuance will be subject to airline-specific charges and may require full ticket re-issue at current fare.
Arrival Holidays shall not be liable for cancellations, delays, or changes caused by circumstances beyond our reasonable control, including but not limited to:
Natural disasters (earthquakes, floods, cyclones), acts of war, terrorism, civil unrest, government-imposed travel restrictions, pandemics or public health emergencies, strikes, or severe weather conditions.
In force majeure situations, we will make every effort to offer an alternative travel date or a credit note for future use. Full cash refunds in force majeure cases are at our discretion and subject to amounts recoverable from hotels, airlines, and suppliers.
We strongly recommend Travel InsuranceA comprehensive travel insurance policy covering trip cancellation, medical emergencies, and force majeure events protects you in situations where refunds may not be possible. Ask our team for recommendations.
For all cancellation requests, refund queries, or any questions about this policy, please reach out to us through any of the channels below. We are available 7 days a week, 9 AM – 7 PM IST.
Arrival Holidays reserves the right to amend this policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the revised policy.