Cancellation Policy

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Answers to common questions, plus a direct line to our team — available 7 days a week. No bots, real people who know travel.

💬 Support hours: Mon–Sat 9 AM–8 PM · Sun 10 AM–5 PM
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+91 86060 03368
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Frequently asked questions

Booking

You can book online through our booking page, or simply call/WhatsApp us at +91 86060 03368 and our team will arrange everything for you — no booking fee.

Absolutely. Every package can be tailored to your dates, budget, and preferences. Just tell us what you have in mind and we'll build a custom plan free of charge.

Your booking is confirmed once you receive a written confirmation with a booking reference and the required deposit or payment is received.

Payments

We accept UPI, cards, net-banking, and bank transfer through our secure payment gateway. Your full card details are never stored by us.

Yes. Payments are processed through Razorpay with bank-grade encryption and verified digitally, so a payment can never be faked or tampered with.

Cancellations & Refunds

Email us at info@arrivalholidays.com or WhatsApp us with your booking ID. Charges depend on how far ahead of departure you cancel — see our Cancellation Policy.

Once approved, we process refunds within 5–7 working days. Your bank may take a further 5–10 working days to credit it. Full details on our Refund Policy page.

Taxi Service

Call or WhatsApp +91 86060 03368, or visit our Taxi page. We offer Sedan, SUV, Tempo Traveller and Mini Bus, available 24/7 across Kerala.

Documents & Visa

Yes, we assist with visa guidance for international packages. Contact our team and we'll walk you through the required documents for your destination.

Helpful links

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